privacy policy
PROTECTING YOUR PRIVACY
Please read the following carefully to learn about our privacy policies. KOADE Ltd takes your privacy seriously and maintains the security of any personal information received from you. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site.
If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
1.OVERVIEW
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.koade.co.uk (collectively "We", "Website", "Site", "Us" or "Our"). By visiting the Site, you agree to accept the practices described in this Privacy Policy.
2.INFORMATION ABOUT US
Our Site is owned by KOADE Ltd, a limited company registered in England under company number 14077464, whose registered address is 20-22 Wenlock Road, London, N1 7GU. Our Data Protection Officer can be contacted by email at hello@koade.co.uk
3.PERSONAL INFORMATION WE COLLECT
3.1 Device Information
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
3.2 Order Information
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
3.3 Newsletter Information
Additionally, when you subscribe to our newsletter, we collect your email address for marketing purposes. We refer to this information as "News from KOADE". You will be able to unsubscribe from this newsletter at any time by using the unsubscribe link, found at the bottom of each email we send you.
4.HOW DO WE USE YOUR PERSONAL INFORMATION?
4.1 Device Information
We use the Device Information that we collect to help us screen for potential risk and fraud.(in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and by assessing the success of our marketing and advertising campaigns).
4.2 Order Information
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations and updates). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
4.3 Newsletter Information
We use the Newsletter Information that we collect when you subscribe to our newsletter in order to communicate with you via email to provide you with information or advertising relating to our products, services, offers or any partnerships we may want to share with you.
4.4 Unsolicited Information
We will endeavour to only take information from you which is reasonably necessary for our business functions. If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our business functions or activities. We may de-identify or delete this information without notifying you. We do this to protect your privacy.
4.5 Lawful basis for processing
We process your personal data only when we have a valid legal reason. The main lawful bases we rely on are:
Contract – to process and deliver your order, manage payments, provide customer service and fulfil any contract we have with you.
Consent – when you sign up to receive our newsletter or marketing emails, or when you accept optional cookies. You can withdraw consent at any time by clicking “unsubscribe” or adjusting cookie settings.
Legitimate Interests – to:
Prevent fraud and keep our site secure,
Analyse how customers use our site to improve services,
Run marketing/advertising where it does not require consent (for example, personalised site content).
Legal Obligation – to comply with UK tax, accounting and consumer-protection laws.
5.SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information with third parties or agents to help us use your Personal Information, as described above, for services including but not limited to order fulfilment, web hosting, maintenance services, package delivery, sending e-mails, analysing customer data, providing marketing assistance, processing credit card payments etc.
Our Tools
For example, we use Shopify to power our website, our online store and our newsletter list. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/uk/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We comply with the Data Protection Act 1998 and do not sell, rent, transfer or exchange your personal information with any third party for business reasons without your consent.
This does not include third parties who help in operating our Website to serve you better, as above. We may share your personal data with the following categories of third parties:
- Where you have provided consent, we may share your personal data with the third parties to whom you have consented, such as when you authorise a third party to contact you in relation to a service.
- Marketing communication and notifications from third parties through emails are always under your control. You can click on the “unsubscribe” link at the bottom of any marketing e-mail that you receive in the case you decide to unsubscribe.
6.HOW WE PROTECT YOUR INFORMATION
We place great importance on the security of all personally identifiable information you have provided to us when you purchase from our Site.
- We use appropriate administrative, technical, electronic, and physical security measures to protect your information against illegal access, loss, misuse and alteration.
Our online store is hosted by Shopify, which stores your personal data on secure servers. All payment information is encrypted in transit using Secure Socket Layer (SSL) technology and processed through Shopify’s PCI-DSS–compliant payment system. We do not store your full credit-card details on our own servers. - Note that the submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data.
- It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information. Make sure you close your browser session if you use a shared computer or a computer in a public place.
7.BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:
8.DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
9.PUBLIC FORUMS
Please remember that any information you disclose in public areas of our Site or the Internet becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.
10.YOUR RIGHTS
If you are a UK or European resident, you have the following data-protection rights under the UK GDPR and EU GDPR:
Right of access – to request a copy of the personal information we hold about you.
Right to rectification – to request that we correct or update inaccurate or incomplete data.
Right to erasure (“right to be forgotten”) – to ask us to delete your personal information where there is no legal reason for us to keep it.
Right to restrict processing – to ask us to pause or limit the processing of your personal data in certain circumstances (for example while a complaint is being investigated).
Right to data portability – to receive your personal data in a structured, commonly used and machine-readable format and to request that we transfer it to another controller where technically feasible.
Right to object – to object to processing based on legitimate interests, including direct marketing.
Rights in relation to automated decision-making and profiling – to request human review of any significant decisions made solely by automated means.
To exercise any of these rights, please contact us at hello@koade.co.uk.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (www.ico.org.uk).
11.INTERNATIONAL DATA TRANSFER
Because we use Shopify and other service providers based outside the United Kingdom and the European Economic Area (EEA), your personal information may be transferred to and processed in countries such as Canada and the United States.
Whenever we transfer your data outside the UK or EEA, we ensure a similar degree of protection by using safeguards recognised under UK and EU data-protection law, including:
Adequacy decisions (for example, Shopify’s Canadian operations are covered by Canada’s adequacy status), and
Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office and the European Commission for transfers to the United States.
These safeguards mean your personal information continues to receive a level of protection essentially equivalent to that under UK and EU GDPR.
12.DATA RETENTION
We keep your Order Information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including satisfying any legal, accounting or reporting requirements.
In practice, we normally retain order and payment records for at least six (6) years from the end of the financial year in which the transaction took place, to meet UK tax and bookkeeping laws.
After that period, or sooner if you request it and we have no legal reason to keep it, we will securely delete or anonymise your personal data.
13.EXTERNAL LINKS
We may occasionally contain links to other websites operated by third parties.
Although we try to link only to sites that share our high standards and respect for privacy, note that we are not responsible for the content or the privacy practices used by other websites. We encourage you to read the privacy statements of each and every site that collects personally identifiable information.
14.CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons
15.CONTACT
For more information about our privacy practices, if you have questions, would like your data deleted, or if you would like to make a complaint, please contact us by e‑mail at hello@koade.co.uk
16.CHILDREN PRIVACY
If you’re under 18, you may use koade.co.uk only with the supervision of a parent or guardian. If you have questions or concerns you can contact us directly via email. hello@koade.co.uk
17.MAILING LIST
We will never sell your email address or spam you. Our mailing list is provided by Shopify. If you no longer wish to receive our emails you can unsubscribe via the ‘unsubscribe’ link at the footer of emails you’ve received from us. You can view Shopify's privacy policy here.
18.COOKIE POLICY
Last updated: 27/09/2025
KOADE Ltd (“we”, “us”, “our”) uses cookies and similar technologies on www.koade.co.uk to make our website work properly, improve your shopping experience, and help us understand how visitors use our store.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help remember your preferences and keep things like your shopping basket working.
Types of Cookies We Use
Essential cookies – Required for the site to function (e.g., keeping items in your cart, processing checkout). These are always active.
Analytics cookies – Help us understand how visitors browse and where we can improve.
Marketing/advertising cookies – Allow us and our partners to show relevant ads or measure their effectiveness.
Your Choices
Our site displays Shopify’s automated cookie banner for UK and EU visitors.
Non-essential cookies (analytics/marketing) are only used if you click “Accept” on the banner.
You can change or withdraw your Consent at any time by selecting Cookie preferences in the banner or by adjusting your browser settings.
More Information
For full details of the cookies Shopify may place on our site, please see the official Shopify Cookie Policy.
If you have questions about this policy or how we use cookies, email us at hello@koade.co.uk.